Terms of service

1. Introduction

These terms and conditions govern purchases of products in the LumenLuxe online store at lumenluxe.org. The store is operated by lx s. r. o., Karpatské námestie 7770/10A, 831 06 Bratislava, Company ID (IČO): 57 845 891, Tax ID (DIČ): 2123227447, registered in the Commercial Register of the Bratislava III City Court, section: Sro, insert no. 203109/B. By placing an order, the customer confirms that they have read and agree to these terms.

2. Orders and payments

  • An order becomes binding once LumenLuxe confirms it electronically.
  • We accept payment by card (Visa, Mastercard), Apple Pay, Google Pay and other methods shown on the website.
  • All prices are in euros (€) including VAT, unless stated otherwise.
  • After payment is received, you will get an order confirmation by e-mail.

3. Delivery of goods

  • We dispatch goods within 1 working day of receiving payment.
  • Standard delivery time: 1–2 working days for Slovakia, the Czech Republic and Poland.
  • Shipping is free for all orders over 100 €.
  • We are not responsible for delays caused by the carrier, but we will help you resolve any problems.

4. Returns and satisfaction guarantee

LumenLuxe stands behind the quality of its products.

The satisfaction guarantee covers:

  • Products bought directly at lumenluxe.org
  • Returns within 60 days of the delivery date

How to claim the satisfaction guarantee:

  • Contact us at info@lumenluxe.org
  • State your order number and the reason for the return
  • After verification, we will send you instructions for returning the goods
  • We refund the money within 14 days of receiving the returned product

4.2 Statutory right of withdrawal (14 days)

In accordance with the law, you have the right to withdraw from the contract within 14 days of receiving the goods without giving a reason. This right applies to unused goods in their original packaging.

4.3 How to return an item

  • Send an e-mail to info@lumenluxe.org with your order number
  • We refund the money to the original payment method within 14 days

5. Complaints and defective goods

  • The goods are covered by a statutory warranty of 24 months.
  • If the goods are damaged or defective, contact us within 7 days of delivery at info@lumenluxe.org.
  • For a justified complaint, we will arrange a replacement or a refund, including shipping costs.
  • We handle complaints within the statutory period of 30 days.

6. Personal data protection

We process your personal data solely to fulfil your order and in accordance with the GDPR and the applicable Slovak and Czech legislation. Detailed information is in our Privacy Policy at lumenluxe.org.

7. Final provisions

  • LumenLuxe reserves the right to update these terms at any time. Existing customers will be informed of changes by e-mail.
  • The currently valid terms are always published at lumenluxe.org/policies/terms-of-service.
  • These terms are governed by the law of the Slovak Republic.
  • In the event of a dispute, the court at the operator's registered seat has jurisdiction.

8. Contact

If you have any questions, do not hesitate to contact us:

📧 info@lumenluxe.org