Shipping policy
Shipping policy
lx s. r. o., Karpatské námestie 7770/10A, 831 06 Bratislava — Rača district, Slovak Republic Company ID (IČO): 57 845 891 · Tax ID (DIČ): 2123227447 Registered in the Commercial Register of the Bratislava III City Court, section: Sro, insert no. 203109/B
1. Where we deliver
We deliver orders to Slovakia, the Czech Republic, Poland, Austria and Germany.
You choose the delivery country in the cart before completing your order. If the country you need is not on the list, write to us at info@lumenluxe.org and we will check whether we can deliver.
2. Delivery method
We ship parcels through contracted carriers. The delivery options available for your address — home delivery or delivery to a pick-up point — are shown in the cart when you complete your order.
3. Shipping cost
Shipping is free on orders over 100 €. The LumenLuxe LED mask costs 199.97 €, so you pay no shipping when you order it.
For orders under 100 €, the shipping cost is calculated by delivery country and the selected shipping method. You always see the final price including shipping in the cart before you confirm the order — we never charge an amount you have not seen before submitting your order.
All prices include VAT.
4. When we ship
We dispatch your order within 1 working day of receiving payment.
Orders received over a weekend or on a public holiday are dispatched on the next working day.
We confirm receipt of your order automatically by e-mail, around the clock, seven days a week.
5. Delivery time
The standard delivery time from dispatch is:
- Slovakia: 1 – 2 working days
- Czech Republic: 1 – 2 working days
- Poland: 1 – 2 working days
- Other countries: the time varies by destination and carrier; we will tell you the expected delivery date in the dispatch e-mail
These times are indicative and depend on the carrier. They may be longer before Christmas, during holidays and in exceptional circumstances on the carrier's side. If delivery is delayed, we will inform you by e-mail.
6. Tracking your parcel
After dispatch we will e-mail you a tracking number. You can use it to track the parcel on the carrier's website.
If the e-mail with the tracking number has not arrived, please check your spam folder and then contact us at info@lumenluxe.org.
7. Receiving your parcel
When you receive the parcel, check that the packaging is not visibly damaged. If it is, make a damage report with the driver or at the pick-up point and contact us immediately at info@lumenluxe.org.
Report any damage to the goods that you discover only after unpacking within 7 days of delivery. The complaints procedure and your rights are set out in our Terms and Conditions.
8. Uncollected parcel
If you do not collect the parcel within the carrier's collection period and it is returned to us, we will contact you and agree on re-shipping or refunding the amount paid.
9. Contact
lx s. r. o. E-mail: info@lumenluxe.org Phone: 0950 631 434 Customer service: Monday – Friday, 7:00 – 16:00 Automatic order confirmation: around the clock
These shipping terms are valid from 24 August 2026.